GDPR Privacy Policy

Background

The European Union has taken a monumental step in protecting the fundamental right to privacy for every EU resident with the General Data Protection Regulation (GDPR) which will be effective from May 25, 2018. Simply put, EU residents will now have greater say over what, how, why, where, and when their personal data is used, processed, or disposed. This rule clarifies how the EU personal data laws apply even beyond the borders of the EU. Any organization that works with EU residents' personal data in any manner, irrespective of location, has obligations to protect the data. Densify is well aware of its role in providing the right tools and processes to support its users and customers meet their GDPR mandates.

Densify's Commitment

At Densify, we have always honored our users' right to data privacy and protection. We have no necessity to collect and process users' personal information beyond what is required for the functioning of our product and Densify is working with numerous customers and partners in the EU and will comply with applicable GDPR regulations as a data processor when they take effect on May 25, 2018. Working together with our customers and partners, we will also explore options to assist our customers with meeting their own GDPR obligations where required.

If you’d like to learn more about Densify’s security policies and procedures, please see our security page. It provides detailed information on how we approach security.

Introduction

Densify provides analytics platform through a Software as a Service (SaaS) model. At Densify the privacy and security of our customers are of paramount importance. Densify is committed to protecting the data you share with us. This privacy policy explains how Densify processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its platform.

Any information stored on Densify’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Densify implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

How We Collect and Use Your Information

Information You Provide

When you sign up with Densify Platform, either directly or through an authorized partner, we will ask you to provide your name, email address, and company name. You will then be asked to create a password to log in to your account.

The information you provide us when signing up for your account is used to:

  • Enable access to the Densify application
  • Provide customer support regarding your use of the Densify product (e.g., forgotten password)
  • Respond to your inquiries regarding Densify products or services

You may unsubscribe from and request to no longer receive product and service information from us at any time by contacting Densify at privacy@densify.com

Information Collected Using Cookies

We use session based encrypted cookies to:

  • Help you navigate Densify application by facilitating the signup and login process. You may choose to have a cookie set to recognize you next time you return to facilitate easy access to Densify
  • Personalize your experience

Information Automatically Collected

As is true of most web based applications, we gather server log file information automatically, such as your IP address, browser type, referring/exit pages, and operating system. We use this information to administer our web application and service, understand how users navigate through our service, and to enhance your experience while using our service.

How We Share Your Information

Densify does not share or otherwise sell your personal information to third parties.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process. Densify also may be required to disclose personal information in response to lawful requests by public authorities, including requests from national security or law enforcement authorities.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request
  • If Densify becomes involved in a merger, acquisition, or any form of sale of some or all of its assets. In the event of a merger, acquisition, or any form of sale of some or all of Densify’s assets, we will ensure that the acquiring organization agrees to protect personal information in accordance with the commitments we have made in this Privacy Notice, and that the acquiring organization will provide notice before personal information, customer information, or business information becomes subject to a different privacy notice.
  • To any other third party with your prior consent to do so

Accessing and Updating Your Information

To review and update your personal information to ensure it is accurate, or request we delete or return your information to you, contact Densify’s Data Governance and Privacy Office at privacy@densify.com

Densify will make commercially reasonable efforts to provide you reasonable access to any of your personal or other account information we maintain within 30 days of your access request. We provide this access so you can review it, make corrections, or request deletion of your information. If we cannot honor your request within the 30-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to your information, we will explain why we cannot do so.

Security and Data Integrity

Safeguarding the information you give us or we receive about s a priority for Densify. We take appropriate security measures to protect against loss, misuse and unauthorized access, alteration, disclosure, or destruction of your information. Densify has taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing personal information, and will restore the availability and access to information in a timely manner in the event of a physical or technical incident.

We will retain your information for as long as you maintain a Densify account with us and have not otherwise requested us to delete your information.

Changes to this Privacy Notice

Please note that this Privacy Notice may change from time to time. If we change this Privacy Notice in ways that affect how we use your personal information, we will advise you of the choices you may have as a result of those changes. We will also post a notice that this Privacy Notice has changed.

Densify’s Data Protection Officer

Densify has a dedicated Data Protection Officer who is responsible for matters relating to privacy and data protection. Data Protection Officer can be reached at the following address:

Densify
Attn: Data Protection Officer
45 Vogell Road, Suite 600
Richmond Hill, Ontario
Canada, L4B 3P6
Telephone: +1.905.731.0090
Toll Free: +1.866.731.0090
Fax: +1.905.770.4082
dpo@densify.com

For Further Information

If you have any further questions regarding the data Densify collects, or how we use it, then please feel free to contact us by email privacy@densify.com, or in writing at:

45 Vogell Road, Suite 600
Richmond Hill, Ontario
Canada, L4B 3P6